Customer Support

 
Those requiring assistance with any matter related to the Local Government Division as well as Local Councils may make use of the below customer support service.  
 

​Customer Support Unit Contact Details 

​​E-mail Address: ​customercare.dlg@gov.mt
​General Number +356 2090 8600
 
 
Opening Hours:
 
Summer (16 June to 30 September) 
Monday to Friday - 08:00 to 13:00 
 
Winter (1 October to 15 June) 
Monday to Friday - 08:30 to 16:30
  

​Customer Support Contact Form



Customer satisfaction is key to quality and performance.  Whether you are a Maltese and non-Maltese National and would like any further assistance, provide feedback or give an opinion on matters related to the Local Government Division as well as Local Councils, you may also get in touch with us by filling in the form below.
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The Local Government Division shall fully comply with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Da​ta Protection Act (Cap 586) in processing any personal data voluntarily provided through the Customer Care Support Form. In abiding with this legislation, your personal data will not be shared with third parties (including Local Councils) unless your comment/complaint will require such processing, either on the basis of law or for the necessary follow up.

In the case of follow-ups and verifications with third parties to process your request, including Local Councils, we kindly request that you provide your consent.

Other comments/complaints can be addressed without the need to further process your personal data, so consent to share will not be required.
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​​​​For further information on processing of personal data by the Local Government Division, including your rights as a data subject, please refer to our data protection policy via this link: 

 
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